Please read these Privacy Policy carefully before using the AxiomMed’s website or engaging with our services. By accessing or using our website, you agree to be bound by these Privacy Policy.

1. Who We Are:
   AxiomMed (“we”, “us”, “our”) is a medical travel facilitation company based in the Netherlands. We help clients arrange healthcare-related travel to partner clinics, including clinics outside the EU such as in Moldova. While we organize logistics like appointments, flights, and accommodations, we do not provide medical services ourselves.
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2. Information We Collect:
   We collect personal information only as necessary to arrange your medical travel:
   
   • Identification details: name, date of birth, passport copy
   • Contact details: email address, phone number
   • Travel information: flight preferences, hotel bookings
   • Medical data (sensitive): medical history, lab results, imaging reports (only if required for your treatment)
   • We also collect limited non-personal information (such as IP address, browser type, and browsing patterns) when you visit our website, for analytical purposes.
3. How We Use Your Information:
   We use your personal data to arrange travel, acommodation and medical appointments. Also, we share necessary information with airlines, hotels and clinics. We will use it to communicate with you about your trip and follow-ups. We may also use your email to send updates or relevant offers, but you can opt out at any time.
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4. Legal Basis for Processing:
   We process personal data under the following legal bases
   • Contractual necessity (GDPR Article 6(1)(b)) – to provide booking and facilitation services
   • Explicit consent (GDPR Article 9(2)(a)) – for health-related data shared with clinics
   • Legal obligations – for accounting, taxation, or regulatory compliance
5. Sharing of Information:
   We only share your data when it is essential for your trip like airlines and hotels (passport details for bookings), partner clinics outside the EU (medical records for treatment preparation) and laboratories or imaging centers (if required for pre-travel tests). We do not sell, rent, or trade your personal data for marketing purposes.
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6. International Data Transfers:
   Some of your personal and medical data may be transferred to clinics in Moldova, a country outside the European Economic Area (EEA) that does not benefit from an EU adequacy decision. To safeguard your data, we transfer data only when necessary, restrict access to authorized coordinators, use encrypted or password-protected files, obtain your explicit consent before sharing health data internationally. By using our services, you acknowledge and consent to this transfer.
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7. Data Retention:
   We keep your personal data only as long as necessary to complete your trip and any follow-up. Afterward, we securely delete your data unless legal obligations require us to retain it longer.
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8. Your Rights:
   Under the GDPR, you have the right to:
   • Access the data we hold about you
   • Request correction of inaccurate information
   • Request deletion of your data (“right to be forgotten”)
   • Restrict or object to processing
   • Withdraw your consent at any time
   • File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
   For more details, visit www.autoriteitpersoonsgegevens.nl.To exercise your rights, contact us at administration@axiom-med.eu.
9. Data Protection and Security:
   We apply strict safeguards to protect your personal data, including:
   • Password-protected local storage
   • Secure email communication
   • Encrypted cloud storage
   • Restricted access to authorized staff only
10. Cookies and Tracking:
    Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can manage or disable cookies in your browser settings, though this may affect some site functionality.
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11. Children’s Privacy:
    Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected such information, we will delete it immediately.
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12. Updates to This Policy:
    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
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13. Contact Us:
    If you have questions or concerns about how we handle your personal data, please contact us at:
    AxiomMed
    August Allebeplein 227
    1062AB Amsterdam
    Netherlands
    Email: administration@axiom-med.eu
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14. Medical Disclaimer:
    AxiomMed is a medical travel facilitator. We do not provide medical advice, diagnoses, or treatment. All medical procedures and outcomes are the sole responsibility of the partner clinics and treating doctors. Clients should consult directly with their healthcare providers for medical guidance and decision-making.
    
    
    Version 1.0 – Effective Date: 01.06.2025