Please read these Terms and Conditions carefully before using the AxiomMed’s website or engaging with our services. By accessing or using our website, you agree to be bound by these Terms and Conditions.
1. Company Information
AxiomMed V.O.F.
Registered Address: August Allebeplein 227, Amsterdam, Netherlands
KvK Number: 96559152
Email: administration@axiom-med.eu
Email: bookings@axiom-med.eu
Phone: +31630913459
2. Scope of Services
AxiomMed provides coordination and facilitation services for medical travel.
Our services may include:
• arranging consultations with partner clinics
• coordinating travel arrangements such as flights and accommodation
• facilitating communication between clients and partner clinics
• organizing treatment logistics
AxiomMed acts as a facilitator and coordinator between clients and independent third-party providers including clinics, hospitals, hotels, airlines, and other service providers.
All medical treatments are performed exclusively by independent clinics and licensed medical professionals. AxiomMed does not provide medical services or medical advice.
3. Medical Consultations
Medical consultations are typically conducted before travel to determine whether the client is eligible for treatment.
Consultations may occur:
• directly between the client and the treating doctor via video consultation
• through AxiomMed acting as an intermediary based on medical records provided by the client
Acceptance for treatment is determined solely by the treating clinic or medical professional. AxiomMed cannot guarantee that a clinic will accept a client for treatment.
4. Pricing and Payments
The total cost of services is based on the treatment plan provided by the partner clinic and the travel arrangements required.
AxiomMed charges a service fee of 8% of the total invoice amount for coordination and facilitation services.
The client pays the full invoice amount to AxiomMed, which includes:
• the cost of medical treatment
• travel and accommodation arrangements
• the AxiomMed service fee
Upon payment, AxiomMed distributes the relevant payments to clinics and travel providers on behalf of the client.
5. Cancellations and Refunds
If a partner clinic determines that the client is not eligible for treatment, the portion of the payment related to medical treatment will be fully refunded, or an alternative clinic or treatment option may be offered if available.
In such cases, the 8% service fee will also be refunded.
Refunds for travel services such as flights depend on the policies of the relevant airline or travel provider and whether tickets have already been issued.
If travel bookings have not yet been confirmed, AxiomMed will make reasonable efforts to cancel arrangements without additional cost.
If bookings have already been made, refunds will depend on the cancellation conditions of the airline, hotel, or other travel provider.
6. Client Responsibilities
Clients are responsible for:
• providing accurate and complete personal and medical information
• ensuring they meet travel requirements such as passports, visas, and health documentation
• following instructions provided by clinics or medical professionals
AxiomMed shall not be responsible for consequences resulting from incorrect, incomplete, or misleading information provided by the client.
7. Liability
AxiomMed acts solely as a facilitator of services provided by third-party providers.
AxiomMed is not liable for the actions, omissions, quality of services, or outcomes of treatments provided by partner clinics or medical professionals.
All medical procedures, diagnoses, and treatment decisions are the sole responsibility of the treating clinic and doctor.
AxiomMed does not guarantee medical outcomes or treatment results.
8. Limitation of Liability
To the maximum extent permitted by law, AxiomMed’s liability for any claims arising from the use of our services shall be limited to the amount of the service fee paid to AxiomMed.
AxiomMed shall not be liable for any indirect or consequential damages including but not limited to:
• travel disruptions
• loss of income
• medical complications
• personal injury resulting from treatment provided by third parties
9. Medical Risk Acknowledgment
The client acknowledges that medical procedures inherently involve risks and that outcomes cannot be guaranteed.
By proceeding with medical travel arrangements, the client confirms that they understand and accept the potential risks associated with medical treatment, including complications, side effects, or unforeseen outcomes.
All medical decisions, treatment recommendations, and procedures are determined exclusively by the treating clinic and licensed medical professionals.
10. Independent Medical Providers
Partner clinics and medical professionals operate as independent service providers.
They are not employees, agents, or representatives of AxiomMed.
All medical services are provided under the responsibility of the respective clinic and treating doctor.
11. Force Majeure
AxiomMed shall not be liable for any failure or delay in the performance of its obligations caused by events beyond its reasonable control, including but not limited to:
• natural disasters
• pandemics
• strikes
• government actions
• travel restrictions
• failures of third-party providers
12. Intellectual Property
All content on this website, including text, images, logos, and branding, is the property of AxiomMed.
AxiomMed trademarks are registered with the European Union Intellectual Property Office (EUIPO) under Registration Number 019181260.
Unauthorized use, reproduction, or distribution of website content is prohibited without prior written consent.
13. Links to Third-Party Websites
Our website may contain links to third-party websites for informational purposes.
AxiomMed does not control and is not responsible for the content, privacy policies, or practices of these external websites.
14. Acceptance of Terms
By accessing or using this website, contacting AxiomMed, submitting medical information, requesting services, or making a payment, you confirm that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with these Terms, you should not use this website or engage our services.
15. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Netherlands.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Amsterdam, Netherlands.
16. Right of Withdrawal (Consumer Rights)
If the client acts as a consumer, European and Dutch consumer protection laws may grant a statutory withdrawal period of 14 days for certain services concluded online.
By making a payment and requesting AxiomMed to begin arranging medical consultations, travel arrangements, or other services immediately, the client expressly agrees that AxiomMed may start performing the services without delay.
The client acknowledges that the right of withdrawal may expire once the execution of the services has begun or once reservations with third-party providers, such as clinics, airlines, or hotels, have been made.
17. Contact
For any questions regarding these Terms and Conditions please contact:
Email: administration@axiom-med.eu
Phone: +31630913459
